First, we want to start this policy by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves. It’s always the case that a few can ruin it for everyone.
We thank you for your understanding and cooperation in following our cancellation policy.
1.0 Cancellation Policy
At the time of making a booking, a $50 deposit will be taken and held to secure your appointment. Should your service be less than $50 in value, a deposit of 20% of the service fee will be held to secure your appointment.
Should you wish to cancel your appointment, please do this as soon as possible. Cancellations made within 48 hours of the scheduled appointment time will result in the forfeit of the deposit.
Should you not show up for your appointment without 48 hours prior notice, you will forfeit the appointment deposit. Multiple no-shows may result in a requirement for full payment to secure future appointments.
1.4 Brides and Bridal Parties
Our Bridal Agreement covers cancellations for Bridal Packages.
1.5 Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.
Thank you for your understanding.